Introduction
MyVitalScore (“MyVitalScore”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and protect your information when you use our mobile application and services (collectively, the “Service”).
By using MyVitalScore, you agree to the collection and use of your information as described in this policy, in compliance with the Brazilian General Data Protection Law (LGPD — Law No. 13,709/2018).
Information we collect
When you create an account, we may collect:
- Full name
- E-mail address
- Password (stored in encrypted form)
- Profile information (date of birth, height, weight, biological sex)
As part of our health monitoring service, we collect:
- Sleep records (duration and stages: deep, REM, light)
- Step count and distance travelled
- Heart rate and heart rate variability
- Active and resting calories
- Meal logs and food photos
- Laboratory test results uploaded by the user
- Health goals and progress
- Wearable device data synced through Apple Health or Google Health Connect
We automatically collect certain information when you use MyVitalScore:
- Device information (type, operating system, unique identifiers)
- Log data (IP address, access times, features used)
- Analytics data (app performance, crash reports)
How we use your information
We use the information we collect to:
- Provide and maintain our health monitoring service
- Personalise your experience and wellness recommendations
- Track your progress towards your health goals
- Calculate health scores and gamification points
- Send notifications about goals, achievements and reminders
- Improve the app and develop new features
- Communicate updates and provide support
- Ensure security and prevent fraud
- Comply with legal obligations
Artificial intelligence features
MyVitalScore uses artificial intelligence to enhance your health experience:
- Photo recognition to identify foods and estimate portions
- Personalised suggestions based on your health history
- Laboratory test analysis with AI-generated insights
- Interpretation of wearable data to calculate sleep quality
Your photos and health data used in AI processing are handled securely and in accordance with this Privacy Policy. The results of these analyses are for informational purposes only and do not constitute a medical diagnosis.
Integration with health platforms
MyVitalScore may integrate with Apple Health (HealthKit) and Google Health Connect to collect and sync health data from your device or connected wearables (such as smartwatches and smart rings).
You can revoke this access at any time in your device settings. When you disconnect, data already synced remains stored until you request deletion of your account.
Data sharing
We do not sell, trade or rent your personal information. We may share your information only in the following circumstances:
- With your explicit consent
- With trusted service providers that help us operate the Service (cloud storage, data analytics), under contracts that guarantee data protection
- To comply with legal obligations or to protect rights and safety
- In the event of a merger, acquisition or sale of assets, with prior notice to users
Data security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit (TLS) and at rest
- Periodic security assessments
- Access controls and authentication
- Secure cloud infrastructure
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your rights (LGPD)
Under the Brazilian General Data Protection Law (Law No. 13,709/2018), you have the right to:
- Access: request a copy of your personal data
- Rectification: update or correct inaccurate information
- Deletion: request the deletion of your account and your data
- Portability: export your health data
- Withdrawal of consent: revoke your authorisation for processing at any time
- Objection: object to the processing of your data in certain circumstances
- Information: be informed about the sharing that has taken place
To exercise these rights, contact us by e-mail: privacidade@myvitalscore.com.br
Data retention
We retain your personal information for as long as necessary to provide the Service and to comply with legal obligations. When you delete your account, your personal information is deactivated immediately and deleted or anonymised within 30 days, unless retention is required by law.
Children's privacy
MyVitalScore is not intended for people under 18 without the authorisation and supervision of a parent or legal guardian. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately.
International data transfers
Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. We ensure appropriate safeguards to protect your information in such transfers, in compliance with the LGPD.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by publishing the new version in the app and on the website, and by updating the “Last updated” date. We encourage you to review this policy regularly.
Contact
If you have any questions about this Privacy Policy or our data practices, please contact us: